Refund policy
RETURN, WARRANTY & EXCHANGE POLICY
Please ensure you carefully check all sizes before placing your order. This helps you select the correct item and avoid issues with returns or exchanges.
Return & Exchange Eligibility
Product Exchanges: We accept exchanges if the product is damaged, defective, or incorrect. The item must be returned in its original packaging.
Size Exchanges: We do not offer exchanges for size adjustments. Please verify your size before placing your order.
Returns & Cancellations: Returns and cancellations are not allowed. All sales are final. Only exchanges are permitted within the 7-day period for damaged, defective, or incorrect items.
Change of Mind: We do not accept returns or exchanges for change of mind.
Non-Returnable Items
The following items are strictly final sale and cannot be returned or exchanged under any circumstances:
- Earrings
- Custom Jewelry
- Opened or Worn Products
- Special Promotional Sale Items
One of One Products
Size Exchanges, Product Exchanges, Returns/Cancellations: We do not accept exchanges, returns, or cancellations. All sales are final.
Made-to-Order (MTO) / Custom Products
Size Exchanges, Product Exchanges, Returns/Cancellations: We do not accept exchanges, returns, or cancellations. All sales are final.
Refunds and Store Credit
We do not offer cash refunds. All approved exchanges are eligible for store credit only.
Reverse Logistics Fee: A flat deduction of ₹200 will be charged for reverse pickup services.
Alternative Logistics: If our courier partners are unable to service a reverse pickup at your location, you will be required to ship the hardware back to our warehouse facility at your own expense.
Exchange Process
Exchanges are strictly subject to product inventory availability. If your requested exchange item is out of stock, you may select an alternative product or opt for store credit.
For any questions, order updates, or to initiate a claim, connect with our support team at help@icedsaint.com.