RETURN, WARRANTY & STORE CREDIT POLICY

Please carefully check all product details and sizes before placing your order. IcedSaint does not offer size-based returns or exchanges.

Return Eligibility

IcedSaint accepts return requests only when a product is:

• Damaged upon delivery
• Defective
• Different from the product ordered

The return request must be submitted within 7 days of delivery. The product must be unused, unworn, and returned with its original packaging, tags, and accessories.

All returns are subject to inspection and approval by IcedSaint.

Exchanges

We do not offer product or size exchanges under any circumstances.

Refunds

We do not issue cash refunds or refunds to bank accounts, cards, UPI accounts, or other original payment methods.

Once an eligible return has been received, inspected, and approved, the refund will be issued exclusively as IcedSaint store credit.

Size-Related Returns

Returns due to incorrect size selection are not accepted. Customers are responsible for reviewing the relevant size information before placing an order.

Cancellations and Change of Mind

Orders cannot be cancelled after they have been placed.

Returns are not accepted for change of mind, personal preference, or accidental purchases. Except for products that qualify under the Return Eligibility section above, all sales are final.

Non-Returnable Items

The following items are final sale and cannot be returned:

• Earrings
• Custom jewellery
• Opened, used, or worn products
• Special promotional or final-sale items

One-of-One Products

One-of-one products cannot be returned, exchanged, or cancelled. All sales are final.

Made-to-Order and Custom Products

Made-to-order and custom products cannot be returned, exchanged, or cancelled. All sales are final.

Reverse Logistics Fee

A flat fee of ₹200 will be deducted from the store credit issued for an approved return when reverse-pickup services are used.

If our courier partners cannot provide reverse pickup at your location, you will be responsible for securely shipping the product to our warehouse at your own expense.

Return Process

Eligible return requests must be submitted within 7 days of delivery using the return option available through your Shopify customer account or order page.

Follow the instructions provided in the return portal and submit any requested photographs, videos, or other information showing the damage, defect, or incorrect product.

If you are unable to submit your request through website or experience an issue with the return portal, contact our support team at help@icedsaint.com for assistance.

Submitting a return request does not guarantee approval. IcedSaint reserves the right to reject a return that does not meet the eligibility requirements stated in this policy.